Reuse verification

What is Reuse verification

Reuse verification is a feature for checking if the case you are creating is duplicated in the system or not. If there is a duplicated case, a popup notification will appear, allowing you to decide whether to create a new case, use the existing duplicated case, or continue the process from the verification of the duplicated case.

How does Reuse verification Work?

When you create a new case on the case keeper dashboard by using import CSV file or create a case in the dashboard, The system will check the duplication of citizen id, first name, and last name.

If these 3 fields are the same, the system will allow reusing the case.
If these 3 fields are not the same, the system will disable the reuse ratio.

After that, The system will display a popup that has duplicated cases and an option for creating new cases.

Create New: create a new case and also send a new EKYC link.
Reuse: no action, reuse the already existing EKYC result from the existing row.
Redo: use the already existing case but send a new EKYC link. (old verification will be clear).
Cancel: delete this case.

And you can click the triangle ( ▸ ) button to show all cases that have duplicated cases in the agent’s account. The column will show the following information.

Case type
Policy number
Customer’s first, middle name, and last name
Document ID
Document expiry date
EKYC config Status (In the image is dopa status and FR status)
Case status