API Reference

Create new case

post
https://mac-portal.appmanteam.com/api/v3/case-keeper/cases

Create new Case based on configuration provided. Configuration include Case information, Proprietor and Verification.

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Body Params

Create case body

caseType
object
required

Type of case

policies
array of objects

List of the policies attached to the case

policies
proprietors
array of objects
required

List of the proprietors (people) attached to the case

proprietors*
string
boolean
Defaults to false

Flag to tell whether server need to add a meeting room to this case.

string
string

Department where the agent who created the case belongs to

voiceScripts
array of strings

Array of voice scripts for the agent to be used during the call with customers

voiceScripts
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Updated 8 months ago

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Updated 8 months ago